Theory of Attractive Quality: Occupant satisfaction with indoor environmental quality at workplaces

Abstract

To improve employees’ comfort, health and productivity, indoor environmental quality (IEQ) is one of the most significant aspects of concern in the workplace. In future office buildings, IEQ is not only to meet the basic requirement of hygiene and physiological needs but also to motivate and lift occupants’ satisfaction. This chapter will introduce the attractive quality theory as well as the Kano model and its application in the field of indoor environment science on occupant satisfaction with IEQ and the research methods at workplaces. The chapter will also discuss the limitation of the theory and future research needs to utilise and verify the Kano model.

Quan Jin

Senior researcher

Quan Jin is Senior Researcher in the research group Sustainable Building at the Division of Building Technology, and in the Area of advance Energy. She conducts research on indoor environmental quality from multiple disciplinary perspectives, and their impact on building energy efficiency and occupant health and comfort. The goal is to create tools and knowledge to improve human well-being and productivity in sustainable buildings while minimizing the energy consumption.

Holger Wallbaum

Full Professor, Vice-Head of Department and Vice-Dean for Research

Holger is a Full Professor in sustainable building at the Division of Building Technology, research group Sustainable Building, and in the Area of advance Building Futures. Holger works within sustainable building on concepts, tools and strategies to enhance the sustainability performance of construction materials, building products, buildings as well as entire cities.